German Support Agent

Customer Service and Call Centre - Online Gaming


RecruitGibraltar are currently recruiting for a German Support Agent to join a successful and diverse gaming operation with online betting and gaming websites. Due to their continued success and expansion in the UK and abroad, our client is on the lookout for enthusiastic, innovative and dedicated people who want to begin or continue their career in the online gaming industry. In return our client offers a diverse and exciting working environment and comprehensive training and support that actively encourages our people to develop and work up the organizational structure. In addition, an excellent benefit package is on offer that rewards our employees for their loyalty and hard work.

What is the plan for the German Support Agent role?

Looking for a multi-tasking individual who joins the team and actively assists and takes part and pride in implementing, improving and maintaining all customer facing communication, across departments where needed.
Whereas the German Player Support Agent’s priority is to handle the day-to-day player support queries, our person will also have the opportunity to rapidly increase his/her business skills by assisting other internal departments

What will you do as a German Support Agent?

Answering customer queries via phone, email, live chat in a timely and in the highest of standards
Guide customers through the site and assist them in using the various services and products offered
Escalations to external and Internal departments related to customer queries
Contribute to the team by supporting team members in achieving team goals related to the success of the department
The agent will, from time to time, be requested to assist in tasks and assignments related to the German language. Examples are translating or writing content and communication with German VIP players.

What do you know that makes you a great German Support Agent?

• Previous experience in customer service
• Experience in the iGaming industry is considered an asset
• Having excellent communication skills both written and oral in German and English
• Highly service orientated and the will to “walk the extra mile”
• An eye for detail
• Structured, organised and skilled in task-orientation and prioritization
• Ability to work independent and as part of a team

Salary circa €22k based on experience with bonus, an excellent relocation package and private healthcare.

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