Operational Support Analyst - FinTech

Banking and Financial - Customer Service and Call Centre


RecruitGibraltar are currently recruiting for an Operational Support Analyst to join a successful and diverse company operating in the Fintech / Crypto space. Due to their continued success and expansion in the UK and abroad, our client is on the lookout for enthusiastic, innovative and dedicated people who want to begin or continue their career in the crypto industry. In return our client offers a diverse and exciting working environment and comprehensive training and support that actively encourages their people to develop and work up the organizational structure. In addition, an excellent benefit package is on offer that rewards their employees for their loyalty and hard work.

What is the plan for the Operational Support Analyst role?

As part of the operations team in this progressive company, you’ll enjoy exposure to all operational areas of the business and will be required to improve and positively impact how it works, whilst developing your career as it scales. Your day will look a little like this: You’ll be busy ensuring that the business platform and business operations that support it operates effectively and delivers a best-in-class service.

What will you do as a Operational Support Analyst?

• You will already live in the local area

• You’ll provide global oversight, and support for the platform, ensuring that there is a seamless client journey and experience.
• Work in a small operations team based in Gibraltar
• Provide a global operational support to the business platform
• Have a flexible approach to working as support will initially be 24/7 so may include occasional out of hours work to cover our international clients.
• Deliver a best-in-class, client on-boarding process that ensures a timely, efficient, knowledge led and responsive customer journey and experience.
• Provide excellent customer support that maximises client retention and the lifetime value of clients.
• Trade Monitoring during the trade settlement process to ensure they get settled by dealing with any problems quickly and efficiently
• Monitoring the liquidation process to ensure that where it is necessary, the process is done as quickly and efficiently as possible.

What do you know that makes you a great Operational Support Analyst ?

Proven experience within client facing role in an operational environment within a Cryptocurrency, Payments, e-money, wealth management or trading business.
• Operational and customer facing support experience, preferably within a start-up or young business environment.
• Some knowledge and having dealt with different asset classes such as bonds, equities, derivatives would be desirable.
• Excellent interpersonal and communication skills and the ability to successfully build and maintain relationships with both internal and external stakeholders.
• Experience dealing with systems – testing, writing test cases and requirements, would be desirable
• Flexible approach to work and able to work under own initiative
• Integrity and professional ethics, business acumen, teamwork and attention to detail
• A self-starter who relishes the challenge of working in a fast-paced FinTech business

Salary £30k - 40k based on experience with package.

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