RecruitGibraltar is helping one of our clients who is a leading digital / telecoms service provider; they have a strong market share and play a dominant role in the sector and need a Network Operations Technician. Their long established brand provide excellent opportunities for highly driven candidates, giving rapid career progression to exceptional employees.

This is a 100% office based role.

As Network Operations Technician, you will be required to provide technical support and network supervision across various fields, including the RAN (2G/3G/4G/5G) networks, International Transport (OTN/WDM) networks, along with IP packet-based transport technologies such as MPLS and Carrier Ethernet.

What will you do as a Network Operations Technician?

Monitoring of the company’s entire technology estate, through our internal omni-channel monitoring platforms
Exposure to technologies such as IP, WDM/OTN (terrestrial and submarine environments), IPTV, WIFI, Converged Voice (IMS), Mobile RAN.
Provide 1st & 2nd line support to internal and external customers, providing service assurance and managing escalations accordingly.
Collaboration with our various engineering teams to provide remote support with routers, firewalls, Layer2 & Layer3 aggregation and distribution elements, and any other related technologies within our ecosystem.
Provide L1 fault resolution, always adhering to our Incident Management policy to ensure all events are recorded and resolved.
Escalate issues to L3 or L4 support, internally or externally, with a view to achieving fault resolution within the designated SLA.


What do you know that makes you a great Network Operations Technician?

A proven track record working within a networking/telecommunications environment.
Preferable: A Bachelor’s Degree (or equivalent certification) within a Networking, Engineering, or relevant telecommunications field.
Ability to work within a demanding environment.
Excellent communication skills, comfortable managing customer expectations and meeting customer demands.
Flexibility and ability to work well as part of a team.

Salary £30k based on experience with bonus & an excellent relocation and benefits package.