Helpdesk Support Engineer
IT Internet and Technology
RecruitGibraltar is helping one our clients who is one of Europe's leading Gaming companies; they have a strong market share and play a dominant role in the Gaming arena. Their long established retail and online brands provide excellent opportunities for highly driven candidates, giving rapid career progression to exceptional employees.
What is the plan for the Helpdesk Support Engineer role?
The End User Support Engineer is responsible for providing end user Support Services to colleagues. The holder of this role will be part of a team ensuring end to end support services are delivered to high quality.
What will you do as a Helpdesk Support Engineer?
Responsible for delivery of high quality end-user support services to colleagues across the Group locations
Responsible for providing all desktop operating system support, both Windows PC & Apple Mac
Responsible for providing support of all desktop software, including standard and bespoke applications
Responsible for working with third party service providers to ensure end to end support is maintained as required
Responsible for providing end user support of cloud-based services, eg Google GSuite, offered to colleagues
Responsible for ensuring quality support of peripheral devices such as printers, scanners, etcs
Working to ensure that company SLAs are met for support to our colleagues
Responsible for completing new starter and leaver requests within SLA
Contribute to End User IT systems in relation to new building fit-outs or changes/moves, including video display systems (gantry) and video distribution systems
Working with other EUS teams to ensure only fully licenced software is deployed and to ensure licence records are maintained
Liaising with other EUS teams and the wider technology teams where necessary
Participate in the extended hours shift rota, including weekends
What do you know that makes you a great Helpdesk Support Engineer?
The successful candidate must have held a support position within a medium to large organisation
The successful candidate should have proven experience in supporting a large user base spread across multiple locations in multiple countries
Ability to work from ISTM tools such as Service Now, with the ability to self-prioritise accordingly
Experience of end user support in an environment dependent on cloud technology, e.g. Google etc
Excellent relationship and stakeholder management skills.
Knowledge of SCCM and software distribution tools desirable
Knowledge of basic networking including troubleshooting DNS / DHCP issues
Knowledge of network patching and cabling systems
Knowledge of office telephony systems desirable
Ability to work with attention to detail at all times, delivering service that is right first time
Thorough & detailed understanding of Microsoft Windows
Standard range of desktop applications
Mobile devices - iOS & Android
Mobile Device Management
Device encryption systems
Software distribution systems
End User Collaboration systems, - email, video conferencing etc
Salary based on experience with bonus & an excellent relocation and benefits package.