Head of Fraud & Due Diligence

Online Gaming


RecruitGibraltar are currently helping our client who is a long established and reputable gaming company who offer long term career growth, excellent salary, relocation assistance, and a rewarding working environment where you can make a real impact.

The clients needs an experienced Head of Fraud & Due Diligence to be responsible for ensuring all online/digital and Multichannel customers are subjected to ongoing rigorous fraud controls. This includes ensuring deposits, withdrawals, gaming, PEPs and Sanctions checks are completed according to the set guidelines.

What will you do as a Head of Fraud & Due Diligence?

Manage and control all aspects of Fraud operations across all the Group verticals
Optimize Credit Card and other payments flow while keeping chargeback below thresholds
Build policies, proactive procedures and working practices to profile and identify business activity that is being targeted by fraud
Build and maintain agreed service levels for all the Fraud Operation Teams in the relevant jurisdictions including language capabilities
Prepare productivity and quality reports;
Coordinate all processes within the Fraud Operations department and systems;
Liaise with various Risk and Payments departments to ensure proper information flow, fraud analytics and monitoring;
Implement operational and/or floor changes in order to ensure top performance and adequate resolutions in a dynamic business environment;
Liaise with other teams and departments to resolve issues and to ensure quick First time resolution (FTR);
Handle escalations where higher-level decisions are required;
Maintain effective communication flow, acting upon and passing on relevant information to and from the team;
Supervision and monitoring of the Fraud Operational, Account Security Teams
Optimise the Team processes, ensuring that they are both compliant and fit for purpose.

What do you know that makes you a great Head of Fraud & Due Diligence?

Previous supervisor or manager level experience in a fraud / AML role from within gaming
Knowledge and experience of AML/KYC/SOF especially in the EU market
Written and spoken English language skills.
Experience with managing remote locations and multicultural environment preferred.
Strong analytic capabilities.

Salary circa 70k based on experience with bonus & an excellent relocation and benefits package.

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