Customer Support Agent
Customer Service and Call Centre
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Recruit Gibraltar is currently looking for a Customer Support Agent to join one of the latest and most exciting businesses crossing the Fintech and Gaming sectors to hit the market in a long time. The company have gone through an initial start up phase and are moving to a new growth phase which will represent a perfect opportunity to benefit from that growth, both financially and professionally.
We are looking for a positive and adaptive individual who loves helping and speaking to customers, can learn quickly and has impeccable attention to detail, with an interest in Football and/or passion for sports. We are committed to creating a unique positive customer and employee experience and are enthusiastic about showing our Customers how much we are listening to them.
What will you do as Customer Support Agent?
Providing day-to-day customer support, resolving queries and issues via phone, email & live chat
Investigate and resolve customer complaints quickly and patiently
Responding to customers in a timely, empathetic and transparent way
Maintain thorough and accurate customer records
Assist the Compliance department with customer security checks, including account verification and due diligence checks
Outbound calls (no cold calling)
Gathering feedback from customers about their experience and how the product can be made better
What do you need to be a Customer Support Agent?
Previous experience in a Customer Support Agent role within gaming
Passion for, and deep understanding of professional football
Strong values for teamwork and customer service loves helping people and is naturally solutions-oriented
Confident telephone manner, professionalism and a strong focus on delivering excellent customer service
Strong written and verbal communication skills - can explain complex information in a simple and easy to understand way
Strong attention to detail can identify and analyse trends in customer feedback
Ability to learn new technology/system/applications quickly
Intermediate Excel skills
Good knowledge of the worlds top football leagues and players
Must be available to work evenings, weekends and bank holidays
Salary £20k - £22k based on experience with benefits package.