Customer Support Agent (Italian)

Customer Service and Call Centre - Online Gaming


RecruitGibraltar are currently recruiting for a Customer Support Agent (Italian) to join a successful and diverse gaming operation with online betting and gaming websites. Due to their continued success and expansion in the UK and abroad, our client is on the lookout for enthusiastic, innovative and dedicated people who want to begin, or continue, their career in the online gaming industry. In return our client offers a diverse and exciting working environment and comprehensive training and support that actively encourages people to develop and work up the organizational structure. In addition, an excellent benefit package is on offer that rewards employees for their loyalty and hard work.

What is the plan for the Customer Support Agent (Italian) role?

The Italian Player Support Agent’s priority is to handle the day-to-day player support queries, but will also have the opportunity to rapidly increase his/her business skills by assisting other internal departments such as marketing.
We are looking for a multi-tasking individual who joins the team and actively assists and takes part and pride in implementing, improving and maintaining all customer facing communication, across all departments.

What will you do as a Customer Support Agent (Italian)?

Answering customer queries via phone, email, live chat in a timely and in the highest of standards
Guide customers through the site and assist them in using the various services and products offered
Escalations to external and Internal departments related to customer queries
Contribute to the team by supporting team members in achieving team goals related to the success of the department
The agent will, from time to time, be requested to assist in tasks and assignments related to the Italian language. Examples are translating or writing content and communication with Italian VIP players.

What do you know that makes you a great Customer Support Agent (Italian)?

• Previous experience in customer service ideally in an office environment
• Interest in the iGaming / Sports industry is considered an asset
• Fluent communication skills both written and oral in Italian and English
• Highly service orientated and the will to “walk the extra mile”
• Structured, organised and skilled in task-orientation and prioritization
• Ability to work independent and as part of a team

Salary £18k based on experience with bonus, an excellent relocation package and private healthcare.

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