Customer Service Executive

Customer Service and Call Centre


RecruitGibraltar are currently helping our client who is an entrepreneurial ecommerce company who offer long term career growth and a rewarding working environment where you can make a real impact. They need a Customer Service Executive to be responsible for providing the highest levels of service through inbound and outbound communications, to the company’s customers.

This is a full or part time role so you will work 20 or 40 hours per week between 10am - 6pm on a rota.

What will you do as a Customer Service Executive ?

• Delivering outstanding customer care to customers via all available communications channels, notably by telephone, email and on-site messaging, in order to nurture the long-term relationship between the business and the customer
• Assessing applications from customers
• Any other tasks as required by the business

What do you know that makes you a great Customer Service Executive?

• Previous experience in an office based customer service role essential
• Excellent communication skills, with a first-rate telephone manner
• Native English speaker with strong and accurate written skills
• Ability to assess and decision make situations based on a given set of criteria
• Must be a co-operative colleague who understands that the team is stronger than the individual
• Well organised, and comfortably able to multi-task
• Computer literate with the ability to learn customer service software applications.

Salary circa £18k (pro rata for part time) based on experience.

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