Business Analyst (eCommerce)

IT Internet and Technology


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RecruitGibraltar are currently helping our client who is a worldwide online payment processing business who need a Business Analyst to join their high performance team. Working already with a number of large blue chip organisations, the Group has built a unique solution that empowers the client to process payments in a bespoke way. Born from the Gaming industry, which pulled together a team of experts from Gaming, Fraud, Risk, Banking, IT & Compliance to create a “greenfield” solution specifically tailored from a Merchants perspective to meet the challenges of Online Gaming but applicable to any industry.

What is the plan for the Business Analyst role?

Reporting to the BA/QA team lead, the business analyst is accountable for assisting with the implementation and delivery of the company’s product development strategy by obtaining future requirements from both internal and external clients and driving them through to delivery. The business analyst will work as a member of the product team to ensure key deliverables are met. Responsible for your individual performance targets and working with the various internal and external clients to deliver a product roadmap, you will have a direct impact on the company’s revenue through evolving requirements.

What will you do as a Business Analyst?

• Support the PMO in all aspects of business/project analysis and implementation against the online/mobile roadmap for the company;
• Elicit requirements using interviews, document analysis, requirements workshops, surveys, site visits, business process descriptions, use cases, scenarios, business analysis tasks and workflow analysis;
• Critically evaluate information gathered from multiple sources, reconcile conflicts, decompose high-level information into details, abstract up from low-level information to a general understanding, and distinguish user requests from the underlying true needs;
• Proactively communicate and collaborate with external and internal customers to analyse information needs and functional requirements and deliver the following artefacts as needed: (Business Requirements Document: Functional/Non Functional Requirements, Use Cases, GUI, Screen and Interface Designs, UML Diagrams);
• Utilize one’s experience in using enterprise-wide requirements definition and management systems and methodologies required;
• Successfully engage in multiple initiatives simultaneously;
• Drive and challenge business units on their assumptions of how they will successfully execute their plans;
• Strong analytical and product management skills required, including a thorough understanding of how to interpret customer business needs and translate them into application and operational requirements;
• Collaborate with developers and subject matter experts to establish the technical vision and analyse trade-offs between usability and performance needs;
• Be the liaison between the business units (Internal and External clients), technology teams and support teams. Manage the User Acceptance Testing work package of the project by mapping out User Acceptance Testing plans and scripts, to allow the business users to execute appropriate levels of testing in the correct areas to confidently sign off any changes as fit for purpose.
• Create requirements specifications, solution specifications and related documentation including:
UML modelling and use cases;
Business case creation;
Conduct current state and impact assessments;
Work with Product managers, IT and other internal stakeholders in selecting appropriate Product.
• Demonstrate a solid understanding of the company’s online payment solutions, technologies and services.

What do you know that makes you a great Business Analyst?

• Previous experience as a business analyst, preferably within the banking / online gaming / eCommerce industry;
• Experience of working within small project teams (< 12) on international projects with remote business users;
• UML modelling and use cases experience;
• Strong analytical and product management skills required, including a thorough understanding of how to interpret customer business needs and translate them into application and operational requirements;
• Must have strong third party and stakeholder management skills;
• Must have solid interpersonal skills/communication (written and verbal) skills to C Level;
• Knowledgeable about various sales channels, methodologies, and pricing practices specific to the payment processing space and can demonstrate diversity;
• Experience of working under pressure and to tight deadlines;
• Agile and Waterfall/PRINCE2 working methodology preferred.

Salary circa £50k based on experience.

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