Social Media Bet Request Manager
|RecruitGibraltar are currently recruiting for a Social Media Bet Request Manager to join a household name in the Online Gaming Sector with an excellent reputation in its field of expertise. They are a forward thinking Company and seek employees who have the same drive and motivation in their chosen career. Their desire to retain their market leading position means that all aspects of their business model are managed with a view to being the best and providing an outstanding working environment for their staff in all their locations.
What is the plan for the Social Media Bet Request Manager role?
The biggest betting trend in recent years has been the emergence of bespoke markets and prices created on demand for customers via Social Media. As the Bet Request Manager you will act as the conduit between Trading and the Customer Service Social Media Team in ensuring that our offering is available for our customers as and when they want it.
What will you do as a Social Media Bet Request Manager?
Establish the business rules with the Head of Pre-Match for the use of these tools within each sport and/or competition (including which markets should and shouldn’t be created based on the accuracy and reliability of the tools)
Provide training to the Customer Service Social Media Team in the use of all of the tools available to create bespoke markets at the request of customers via social media
Your team and/or the Customer Services Social Media team create, price and publish the requested market
Establish processes to ensure that all manually created markets are setup and settled quickly and accurately, including building the appropriate SLAs
Provide onsite trading expertise and support to the Customer Service Social Media team throughout all peak trading periods when social media demand is highest
Develop and manage SLA’s with the pre-match trading team for the delivery of pre-populated markets for each sport/competition/event for markets as available
Study competitor offering in terms of trading output and customer experience – provide regular feedback to trading, operations and product teams
Work alongside the product development teams for each brand to ensure that social media markets are accessible and prominent within the sports betting sites for each brand
You will be responsible for delivering weekly performance reports and act as the business owner for all third party financial reconciliation
What do you know that makes you a great Social Media Bet Request Manager?
Experience of trading, pricing and liability management across multiple sports is essential
Supervisory experience within a trading environment beneficial
Broad sports and betting knowledge is essential
Experience of working in a complex/dynamic fast paced environment essential
KPI, customer and results-oriented individual
Ability to communicate effectively at all levels from Exec level to Colleague
A good understanding of Trading and marketing/social media technology and the benefits it can bring from efficiency to bottom line profitability
Your role will require you to work evenings and weekends, in line with the peak customer activity
Salary £41k based on experience with bonus, an excellent relocation package and private healthcare.