IT Support Engineer
IT Internet and Technology
|RecruitGibraltar are currently recruiting for an IT Technical Support Engineer to join a leading name in the online technology sector with an excellent reputation in its field of expertise. They are a multifaceted internal group of companies employing more than 8000 people. They are a forward thinking Company and seek employees who have the same drive and motivation in their chosen career. Their desire to retain their market leading position means that all aspects of their business model are managed with a view to being the best and providing an outstanding working environment for their staff in all their locations.
What is the plan for the Technical Support Engineer role?
The Technical Support Engineer role is to ensure the smooth running, correct operations and maintenance of all computer systems. Reporting to the Head of Technical Solutions, the chosen candidate will be part of a team which provides Level 2 support to end users, maintains the companys servers and systems, installs and configures new systems and diagnoses any hardware and software user issues.
What will you do as a Technical Support Engineer?
installing and configuring computer hardware operating systems and applications, with a special focus on Microsoft and Apple products;
monitoring and maintaining computer systems and networks;
talking to staff and clients through a series of actions to help set up systems or resolve issues;
troubleshooting system and network issues and diagnosing and solving hardware or software faults;
providing support, including procedural documentation and relevant reports;
supporting the roll-out of new applications;
setting up new users' accounts and profiles and dealing with password issues;
responding to call-outs, process tickets;
prioritizing and managing many open cases at one time;
follow-up and closing open tickets in a timely manner;
What do you know that makes you a great Technical Support Engineer?
You will have solid experience supporting customers in an IT environment
You must possess a sound knowledge of supporting desktop users on Windows and Apple hardware and an understanding of Windows Server products.
Basic management of Hyper V and VMWare environments, knowledge of Android and Apple devices, understanding of information security policies and Microsoft Active Directory and Domain User creation and Office 365 user management are critical.
Candidates holding certifications such as Comptia A+, Server+ or Network+, CCENT or CCNA will have advantage.
Salary 18k - 28k based on experience with bonus and private healthcare