Sportsbook Customer Profiling Executive

Online Gaming


RecruitGibraltar are currently recruiting for an Sportsbook Customer Profiling Executive to join a successful and diverse gaming operation with online betting and gaming websites. Due to their continued success and expansion in the UK and abroad, our client is on the lookout for enthusiastic, innovative and dedicated people who want to begin or continue their career in the online gaming industry. In return our client offers a diverse and exciting working environment and comprehensive training and support that actively encourages our people to develop and work up the organizational structure. In addition, an excellent benefit package is on offer that rewards their employees for their loyalty and hard work.

What is the plan for the Sportsbook Customer Profiling Executive role?

The Customer Profiling Executive will contribute to profiling customers to maximize performance as measured by KPI’s for Actives/ Turnover and Revenue to help achieve Trading financial targets

What will you do as a Sportsbook Customer Profiling Executive?

Profile customers using agreed Customer Grades
Add insight to customers/ bets using effective Bet Notes both real time and retrospective
Use IMS to identify significant Deposits and communicate as required
Highlight to appropriate Teams irregular customer activity driven by pricing/integrity issues
Engage with Trading Support to Identify / follow up on Event Escalations including management of Palpable Error activity
Use scheduled reporting to collate Bet Notes and profile Customers
Escalate Customers hitting Max Bets with recommendation for increase/ VIP
Add Bet Notes to support internal Governance procedures
Circulate Handovers to raise awareness of specific Customers
Maintain relationship with Trading Teams using Phone/ Hangouts/ Emails
Ensure all activity meets Compliance requirements

What do you know that makes you a great Sportsbook Customer Profiling Executive?

Previous experience in a Digital Sportsbook environment
Understanding of Liability and levels of Exposure in Digital Sportsbook
Numerate and able to apply in work place
Intermediate Level Excel

Salary £25k based on experience with bonus, an excellent relocation package and private healthcare.

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