Junior Java Developer (Support)
IT Internet and Technology
|RecruitGibraltar are currently helping our client who is an innovative ecommerce company who has a great opportunity for a Junior Java Developer (Support) to join this high performance team. The company is a progressive and ambitious company who has a policy of promoting from within and has a dedication to professional training and progression. They have over 30 years’ experience in developing services to the online industry, and offer a unique state of the art technological platform with a complete solution for web solutions. They are an award winning company and offer a modern and dynamic work place, competitive salaries and other perks.
What is the plan for the Junior Java Developer role?
You will be responsible for driving the resolution of challenging technical issues found in the support of our customer's web-based trading systems.
What will you do as a Junior Java Developer?
Solicit appropriate diagnostic information from the customer, perform analysis and clearly present this verbally and in written form.
Work with parts of customer's code to replicate issues they are experiencing.
Review the product code and work closely with developers for any support issues requiring a software fix.
Provide some telephone/remote/onsite support to financial institutions depending on clientrequirements.
Manage support issues efficiently and effectively from commencement through to resolution in line with customer SLAs
Co-ordinate internal escalation and RCA meetings.
Grow product and customer system knowledge within the support team and ensure salient knowledge is captured in knowledge base articles and documentation.
Continually improve and streamline the support process.
What do you know that makes you a great Junior Java Developer?
A degree in Computer Science / Software Engineering or similar technical degree
Previous experience of programming languages including Java and/or .NET experience.
2 years experience of providing technical support for software systems/applications.
Outstanding interpersonal and communication skills and a confident and diplomatic approach when engaging clients
Demonstrable drive, enthusiasm and discipline.
Salary £25k - £30k based on experience with bonus, an excellent relocation package and private healthcare.