VIP Account Executive

Online Gaming


RecruitGibraltar are currently recruiting for a VIP account Executive to join a successful gaming operation with online betting and gaming websites. Due to their continued success and expansion in the UK and abroad, our client is on the lookout for enthusiastic, innovative and dedicated people who want to continue their career in the online gaming industry. In return our client offers a diverse and exciting working environment and comprehensive training and support that actively encourages our people to develop and work up the organizational structure.

What is the plan for the VIP Account Executive role?

The VIP Account Executive is responsible for providing the highest levels of service, through inbound and outbound communications, to the company’s most valuable customers across multiple communication channels. This will involve identifying relevant players, in conjunction with the wider CRM Team and Brand/Product Managers.

What will you do as a VIP Account Executive ?

• Delivering outstanding customer care to customers via all available communications channels, notably by telephone, email and on-site messaging, in order to nurture the long-term relationship between the business and the customer
• Identifying and contacting existing high-value customers, including in conjunction with colleagues, and bringing them into the internal VIP programme
• Applying the internal VIP Programme principles and practices to potential high-value players among recently acquired customers, contacting as and when required/requested
• Contacting big winners via phone and email on an ad-hoc basis as and when required/requested, with a view to encouraging ongoing gameplay
• There may be shift work involved
• Any other tasks as required by the business

What do you know that makes you a great VIP account Executive ?

• Previous VIP egaming experience with games strongly preferred
• Educated to degree level
• Excellent communication skills, with a first-rate telephone manner
• Understands financial data and the concept of player value
• Must be a co-operative colleague who understands that the team is stronger than the individual
• Sales & marketing focused person with strong attention to detail
• Well organised, and comfortably able to multi-task
• Solves problems with a ‘can-do’ attitude

You must already be living locally.

Salary circa £25k based on experience plus healthcare package

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