CRM Delivery Manager

Marketing, PR and Web Design


RecruitGibraltar are currently recruiting for a CRM Delivery Manager to join a household name in the Online Gaming Sector with an excellent reputation in its field of expertise. They are a forward thinking Company and seek employees who have the same drive and motivation in their chosen career. Their desire to retain their market leading position means that all aspects of their business model are managed with a view to being the best and providing an outstanding working environment for their staff in all their locations.

What is the plan for the CRM Delivery Manager role?

The role manages the CRM delivery team and is responsible for the day to day delivery of multiple CRM plans, scheduling, resource planning and communicating with internal stakeholders.

What will you do as a CRM Delivery Manager?

• Day to day CRM delivery for all company brands briefed by CRM planning teams and Retail marketing team
• Develop, implement and maintain a detailed work plan, including appropriate controls, governance structures, timelines, budget and quality outcomes
• Manage and communicate the team roster, ensuring 100% coverage
• Daily communication of production plan and delivery to all key stakeholders including CRM planning, Product, marketing teams and Customer Service
• Ensure that all activity delivered is consistent with the Brand guidelines and fully compliant with all regulatory and advertising guidelines in force for each brand/territory; ensure all media activity is approved by Compliance team
• Work with CRM Operations team to effectively ensure the information assurance and the integrity of the Salesforce Marketing Cloud (and/or any other CRM platform), responding to issues raised by this team
• Work to continually improve performance and output/productivity levels
• Develop relationships with peers across the business to ensure natural collaboration to deliver excellent customer service

What do you know that makes you a great CRM Delivery Manager?

• +2 years’ Proven experience of managing CRM activity, agency or client-side
• Management skills to provide guidance to team's technical development
• Experience to confidently communicate across cross-functional environments
• Experience in developing and executing plans with strong creative executions
• Strong organizational skills and experience of balancing multiple projects at once
• Evidence of strong people and project management skills
• Very strong communications skills (written, verbal and presentation)
• Ability to develop strong working relationships with internal stakeholders
• Good IT skills including strong experience of Microsoft Office (Excel, Word, Power Point and Outlook etc)
• Good technical skills in HTML and knowledge of Dreamweaver required
• Gaming and/or Sportsbook knowledge an advantage
• Sales Force knowledge an advantage

Salary Up to £55k based on experience with bonus, an excellent relocation package and private healthcare.

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