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RecruitGibraltar are currently recruiting for a Account Manager to join a household name in the Online Gaming Sector with an excellent reputation in its field of expertise. They are a forward thinking Company and seek employees who have the same drive and motivation in their chosen career. Their desire to retain their market leading position means that all aspects of their business model are managed with a view to being the best and providing an outstanding working environment for their staff in all their locations.

What is the plan for the Account Manager (Gaming) role?


The Account Manager is responsible for developing and maintaining key customer relationships, ensuring the customer is highly satisfied with the company products and services and that all revenue generation opportunities are maximized. The role is also responsible for upselling, cross selling and promotional activity within the customer with regards to company products, especially online casino.

Developing a comprehensive understanding of the customer’s business, the successful candidate will draw upon their knowledge of the casino gaming market to become a trusted advisor to the customer. The successful candidate will have strong communication skills, a client friendly manner, be flexible and thrive in challenging and evolving environments. Acquired knowledge of casino products, is advantageous.

The Key Account Manager is responsible for the entire customer experience. In order to perform effectively, the role will work closely with customers to identify and manage customer’s expectations, working in partnership with other internal departments, including the Product and Delivery teams. The Key Account Manager is also responsible on a day-to-day basis for managing client satisfaction and financial performance of games on a customer’s sites.

In order to perform effectively, the Key Account Manager should have an excellent understanding of casino, and in particular marketing, game promotions, game positioning and all the KPIs that demonstrate the success of a casino game, helping the customer to improve their performance with an open and regular dialogue.

What will you do as an Account Manager (Gaming)?

• Maximize revenue generation opportunities within the nominated client base, in particular the launch, promotion and cross selling of games, products and services
• Develop customer relationships to executive and board level, ensuring the customer is highly satisfied with the company’s product and services
• Track the financial performance of the customer account and monitor performance in line with budget, taking actions to improve and drive performance where required
• Deliver client revenues in line with company budgets
• Work closely with technical production and project managers to successfully deliver client projects which include new games, software upgrades, and back office configurations
• Work with the customer to launch games on a timely basis, ensuring that both new and existing games are promoted with maximum exposure onsite, regular eCRM and external marketing campaigns to optimize revenue performance. This will include game demonstrations, customer tracking and liaison with the customer’s marketing and product teams to highlight the benefits of games.
• Plan customer renewals in advance of contract end date, developing additional sales opportunities, assessing financial performance and liaising with legal and compliance teams on the contracts
• Maintain an up to date knowledge of industry trends and best practices to be well positioned to best advise the customer
• Maintain a comprehensive knowledge of the company’s products and services
• Act as an escalation point for customer issues, working to ensure that all issues get resolved satisfactorily and promptly
• Work closely with other commercial team members to advise clients to maximize the profitability of their games:
 marketing strategies
 product strategies
 internal cross-selling opportunities
 Contribute to the development of marketing and product strategies

• Responsible for collection, verification and ranking of customer requirements for new product features and functions
• Ensure regular reporting of financial and player performance as well as customer satisfaction levels


What do you know that makes you a great Account Manager (Gaming)?

• Confident and well-respected individual from the gaming industry (ideally casino)
• 4+ years’ gaming experience, ideally gained in account manager roles
• Extremely proficient in MS Office (Word, Excel and PowerPoint) – in particular the use of Excel and PowerPoint
• Excellent team player – ability to integrate to the team quickly, bringing a positive attitude and way of work
• Well organized and structured person, keen to progress their career in gaming
• A record of developing strong working relationships with executives, peers, and associates
• Clients are based in the UK and Europe; travel is required

Salary £55k based on experience with bonus, an excellent relocation package and private healthcare.