Customer Service Agent (Italian)

Customer Service and Call Centre

Gibraltar

This role is no longer available but if you wish to send us your CV for other similar roles please do so on apply@recruitgibraltar.com

RecruitGibraltar are currently helping our client who is a long established and reputable gaming company who offer long term career growth, excellent salary, relocation assistance, and a rewarding working environment where you can make a real impact. They need a Customer Service Agent who speaks fluent Italian and comes from a customer service background.

What is the plan for the Customer Service Agent (Italian) role?

Are you a real people’s person with great customer service skills? Are you a native Italian speaker?
We are currently looking for a real team player to join the Customer Services Team in order to provide support to our customers.

What will you do as a Customer Service Agent (Italian)?

Handling customer inquiries via e-mail/phone/chat; including but not limited to games and cashier related issues
Assessing individual issues and taking appropriate action to ensure customer needs are met
Working in coordination with other teams based at different locations that share similar objectives
Escalating system anomalies and general issues faced by customers to the relevant party
Understanding Standard Operating Procedures and delivering service / quality standards to agreed levels
You will be willing to work shifts.

What do you know that makes you a great Customer Service Agent (Italian)?

Native Italian speaker
Excellent English language skills
Excellent communication and interpersonal skills
Ability to perform well in a multi-task/cultural and ever changing dynamic environment
Basic knowledge of MS Office applications
Knowledge of other languages of advantage
Educated to degree level or equivalent
Basic knowledge of online gaming - games and payment processing.

Salary £18k - 20k based on experience with bonus, an excellent relocation package and private healthcare.

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