This role is no longer available but if you wish to send us your CV for other similar roles please do so on apply@recruitgibraltar.com

RecruitGibraltar are currently helping our client, one of the best known and highly regarded companies within the online gaming industry, to find a Bonus Operations Executive. In this role you will be responsible for supporting the team in the smooth running of the digital product, including, but not limited to, setting up and executing all campaigns in the back office and overseeing and delivering the day to day operational tasks across the product portfolio. We are looking for a top class, energetic, technically savvy Executive to play a key role in ensuring that our business functions smoothly and that the experience we promise our customers is delivered on.

Role Responsibilities

• Creation, execution and reporting on bonuses that are run automatically from our back office
• Minimize bonus abuse to ensure promotion efficiency
• Respond to internal and external customer queries, being the first point of escalation for customer enquiries from the Contact Centre to ensure prompt and efficient settlement
• Responsibility for making process/product improvement recommendations to management, especially around bonusing and back office systems and tools
• Manage day to day operational tasks and issues including but not limited to product, marketing, CRM, VIP and financial analysis.
• Testing of current and future products to ensure that they are functioning as required and match user acceptance criteria
• Supporting the Product and Operations Managers in the execution of their roles
• Monitor transaction and payment activity across all business channels to detect and raise any issues to be fixed
• Innovate, design and implement new promotional mechanics and rewards to ensure maximum growth of the customer base
• Assist with the integration of new procedures and technology to increase process efficiency
• Rapidly respond to operational needs by providing ad hoc analysis, support and administration
• Identify actionable insights, suggest recommendations and influence the direction of the Casino by effectively communicating results to cross functional groups

Experience

• Understanding of all aspects of a gaming operating platform, including: system configuration, reporting and bonus features
• Ability to work effectively as part of both small teams and larger formal groups
• Knowledge of customer servicing and retention strategies
• Detail focused but able to see the “big picture” and maintain progress
• Advanced in Microsoft Excel, highly analytical and data driven with a strong attention to detail
• Excellent communication, interpersonal skills, time management and organization skills.
• Ability to come up with ideas/concepts and suggestions/improvements and follow these through to implementation.

Salary £28k – £32k based on experience with an excellent relocation package and private healthcare.