Bingo Operations Manager

Online Gaming - Customer Service and Call Centre

Gibraltar












This role is no longer available but if you wish to send us your CV for other similar roles please do so on apply@recruitgibraltar.com

RecruitGibraltar are currently recruiting for a Bingo Operations Manager to join a leading online betting and gaming company, with a strong track record of digital innovation. As Bingo Operations Manager you will be required to manage all aspects of the bingo product. Manage the day to day running of the bingo schedules, execution of all bingo promotional activity, promotional analysis and financial reporting. To be the main point of contact with Virtue Fusion on behalf of the operations team for the Bingo digital development roadmap.

Responsibilities:

Deliver a profitable bingo schedule that focuses on customer needs based on financial results, A/B testing and player feedback
Performance analysis on all bingo rooms to optimize revenue
Daily, Weekly, Monthly and Quarterly reporting on the bingo product
Collaborate on the execution of all bingo promotions and creating new promotions and drive players, stakes and player frequency
Translate promotional requirements into briefs for the content teams, sign off on final promotional and email copy, checking the site is updated with all promotional information where needed
Setting up promotions and scheduling promotional games in the VF back office system, managing the bingo promotional budget and perform analysis on the performance of each promotion
Regular competitor analysis on both product and promotions to drive performance; make recommendations and suggestions to the head of Bingo
Second line support on escalated customer issues, investigating and resolving any issues raised by customers or staff to ensure a quick resolution
Project manage the Bingo digital development roadmap on behalf of the operations team from initial inception to final completion. Translate new project ideas into detailed business requirement documents
Work with the Bingo Product Development Manager and Head of Digital Operations and Delivery to prioritise the roadmap based on business and customer requirements
Work with the mobile, content and user experience teams to ensure all project requirements are completed to meet development deadlines, ensure all UAT testing is completed by relevant teams and be the key stakeholder and point of contact between on these projects
Involvement with new projects including the launch of the new brands and the bingo client switchover from Flash to HTML5
Working with other key stakeholder across the digital business on a regular basis and maintaining strong collaborative relationships
Line manage bingo executive and ensure delivery of tasks and performance management
Work closely with the new Product Owners to assist with the development roadmap, understand the users and customer needs and use them more effectively to bring the products, Bingo, slots and games closer together to work as one


Experience:

Bingo experience in a management role is essential
Strong analytical skills and thorough knowledge of online gambling and gaming products
Strong Excel skills essential
Experience working within the online gaming/betting industry preferred.
Management skills to support the development of a team
Excellent communication, interpersonal skills, time management and organisational skills within a multisite organisation
Ability to come up with ideas/concepts and suggestions/improvements and follow these through to implementation.
Ability to work collaborate as part of both a small teams and larger formal groups across a multi-site business
Capacity and resilience to work under pressure and to tight timescales and deadlines
Detail focused but able to see the “big picture”, maintain progress and make recommendations for improvement and innovation

Salary £45k - £50k based on experience with bonus, an excellent relocation package and private healthcare.

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