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RecruitGibraltar are currently helping our client who is a long established and reputable financial services company who offer long term career growth and a rewarding working environment where you can make a real impact. They are searching for a Pensions Team Leader to aid in the continued strong expansion of the pensions department.

KEY RESPONSIBILITIES

Mentoring team members and coaching required training needs to ensure staff achieve their full potential
To take responsibility for organising the work of the pensions administrators
Dealing with complex customer queries
Support a team in operational service delivery in accordance with legislation, policy conditions, business rules, and procedures within the legislative / regulatory framework
Demonstrate the ability to use pension support and workflow management systems effectively
Understand client requirements and make every effort to ensure the contracted performance targets and quality standards are met
Managing employee holidays and ensuring appropriate cover is available
Carrying out employee probation reviews
Completing and monitoring employee attendance records
Identify training requirements and manage team and personal development plans
Ensure staff are well trained in systems of work and understand company processes and procedures
To create and maintain consistent and accurate scheme records using the appropriate systems To be responsible for checking calculations and processes as required and completing all tasks using best practice.
4 eyes – exceptional attention to detail
Identify complaints at the earliest opportunity with a positive attitude, addressing the true root cause, and implementing effective corrective action in order to prevent re-occurrence

EXPERIENCE:

5 years’ experience working in a financial services environment within a pensions or advisory team:
Establishing business relationships with new clients
Assisting in projects to enhance the customer service proposition
Supporting team members and assisting their development
Supervision and monitoring of team workload and adherence to service standards
Knowledge of investment and financial transactions, reconciliations, and effective recording of pension scheme records

KNOWLEDGE:

Familiar with office productivity software including experience in using database systems
Tax Office (or HMRC) pensions requirements
Regulatory compliance procedures
Data Protection Act requirements
Anti-Money Laundering requirements
Financial Crime requirements

Salary £25k - £30k based on experience with an excellent relocation package and private healthcare.