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Customer Services Speaking Italian

Job Industry:

Customer Service and Call Centre - Online Gaming

Job Location:

Gibraltar

Job Description:

RecruitGibraltar are currently helping our client one of the best known and highly regarded companies within the online gaming industry to find an Italian speaking Customer Service Executive. You will provide excellent customer service through Chat, e-mail and telephone.

What is the plan for the Italian Support Agent role?

Answer phones chats and emails to customers accurately and exceeding their expectations within the target timescales.
Provide excellent customer service across all products in an expedient manner
Identify, research, and resolve customer issues using the various websites available.
Be self-motivated use own initiative to be able to utilize internet and other freely available resources to improve knowledge and help customers.
Work as part of a team to improve the overall performance of the contact centre
Provide all CSR duties in Italian
Perform outbound calls to generate and increase revenue
Evaluate and test relevant language websites making sure they are competitive in the marketplace

What do you know that makes you a great Italian Support Agent?

Previous experience in customer service ideally in an office environment
Fluent Italian speaking and writing
Basic reading, writing, and arithmetic skills required.
Computer literate with the ability to learn customer service software applications.
Duties require professional verbal and written communication skills
Competency in the various back office systems,
Duties require professional verbal and written communication skills in both native
language and English
Computer literate with the ability to learn customer service software applications.

Salary circa 17k - 18k per year plus relocation package and private healthcare

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