VIP Manager – Bingo
Customer Service and Call Centre - Online Gaming
|RecruitGibraltar are currently helping our client who is a market leading online bingo operator who has a great opportunity for a VIP Manager – Bingo to join their high performance team.
Management of the Bingo VIP program including outlining the VIP strategy, co-operating with the central marketing team and product vertical to define the optimal VIP level, benefit and reward structure, as well as leading the operational efforts in managing the Bingo VIP program.
You will be the key person to interact with the customer management department to ensure an outstanding gaming experience for the VIPs. You will work actively with marketing and player operations to ensure VIP marketing activities are managed in the interest of the VIP customer and with optimal ROI.
Key objective is to ensure VIP player base growth with corresponding revenue increase – this in alignment with set targets
You will manage VIP executive(s) and responsible for the development of new VIP customers, increase VIP player life time value and revenue contribution.
• Ensure delivery of revenue generated from VIP customers as per agreed targets
• VIP executive team management
• Design and implement an operational structure for the VIP program
• Co-operate with Central Marketing to optimal VIP program
• Ensure promotions and retention campaigns customised for VIPs
• VIP customer acquisition
• Monitor and evaluate VIP players to ensure maximum life time value
• Establish personal relationship with the most valuable assigned VIPs.
• Provide daily/weekly/monthly VIP reports
Knowledge Skills & Experience
• VIP executive team management experience
• Strong track record as VIP manager and building personal VIP relations
• Experience in the establishment and management of VIP programs
• Strong analytical skills and strategically driven
• A team player with strong communication skills
Salary based on experience with an excellent relocation package and private healthcare.
So if you think you are of the correct calibre to work in such a company and role please contact us today for a confidential chat.