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Customer Data / Customer Behaviour Analyst

Job Industry:

IT Internet and Technology

Job Location:


Job Description:

RecruitGibraltar are currently helping our client who is a market leading egaming company who has a great opportunity for a Customer Data / Customer Behaviour Analyst. The successful candidate will have experience of using statistics, rigorous quantitative and qualitative analysis, and information modelling techniques to make business decisions.

The successful candidate will report to the Business Intelligence Manager and be expected to work closely with the business to design and develop prototype statistical data mining solutions and algorithms using the Microsoft BI technology stack. The candidate will work closely with the BI team to integrate and automate banding and segmentation algorithms and distribute the output to the business users.

This is an excellent opportunity for an experienced behavioural expert / data analyst to work in a fast moving, data rich environment and work on new projects.


Demonstrate and share an understanding of how customers think and behave in different situations
Design scenarios to predict specific Customer behaviour and explore the data to identify repetitive patterns and metrics to identify future behaviour from historical data
Simplify and distil findings into simple metrics data domains and algorithms
Create Specifications for the BI team to automate rules, metrics, algorithms and Customer segments
Test and Sign off Automated Solutions
Review and Refine Metrics and Algorithms over time within a team focused on continuous improvement
Identify Data quality issues and work with the BI team to resolve and implement solutions
Develop prototype predictive models that can demonstrate accuracy and reliability and can be embedded into business processes by the BI team.
The main company expert on Data mining and algorithms used for Clustering, association, classification and time series analysis.

Skills, Knowledge and Behaviour

Strong Degree background in Mathematics, Statistics or Computer Science, Social Psychology or other degree containing a strong statistics background and specializing in Data Mining.
Experience in a similar role
A passion for exploring and analyzing customer behaviour
Experience with machine learning and knowledge discovery techniques.
Capable of working with business domain experts to identify targets, gain understanding of the project and associated data and implement solutions.
Solid quantitative background with strong problem solving and analytical skills.
Extensive data mining and statistical research experience utilizing large data sets.
Experience of using Microsoft SQL server and SQL to explore data
Must be a strong self-starter and able to work well as part of a team
Good understanding and experience of using Analysis Methods such as CRISP-DM an advantage
Familiarity of dimensional modelling would be an advantage

Salary 40k - 50k based on experience with an excellent relocation package and private healthcare.

So if you think you are of the correct calibre to work in such a company and role please contact us today for a confidential chat.

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