Desktop Support Technician (1st / 2nd line)

IT Internet and Technology


RecruitGibraltar are currently helping our client who is a market leading egaming company who has a great opportunity for a Desktop Support Technician to provide 1st / 2nd line support for all technical matters, related to the IT environment.

You will be responsible for answering customer enquiries by phone and e-mail, providing technical support to customers, updating customers on the progress of issues and owning such issues until resolution.Team members are required to share the responsibility of providing support between 9am and 7pm Monday to Friday, 9am to 6pm Saturday, and 10am to 6pm on Sunday, working varied shifts in accordance with the rota.


 Assist staff with the installation, configuration and on-going usability of desktop computers, peripheral equipment, hardware and software.
 Ensure that desktop computers interconnect seamlessly with diverse systems, file servers, email servers, application servers and administrative systems.
 Manage and maintain daily/weekly backups.
 Troubleshoot network issues.
 Manage incidents through to resolution, and ensure regular communications to the Business regarding major incidents.
 Troubleshoot and diagnose hardware failures.
 Maintain support documentation.
 Manage Microsoft Active Directory/ Domain structure.


Previous experience in a similar role as a Desktop Support Technician on 1st / 2nd line issues
Preference will be given to candidates with Microsoft certifications.

You will have knowledge of the following:

Microsoft Exchange 2010, Microsoft XP Professional, Windows 7, Microsoft SharePoint, Active Directory and Group Policy, DNS, DHCP, Symantec anti-virus, Citrix, Dell hardware, Blackberry Enterprise server, Imaging (wds), office 2010/2003

Salary circa 25k based on experience with an excellent relocation package and private healthcare.

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