Finnish VIP Executive
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Job Industry: |
Customer Service and Call Centre |
Job Location: |
Gibraltar |
Job Description: |
Our client is searching for a Finnish VIP executive to offer an enhanced proactive service to the VIP members encouraging loyalty and increasing satisfaction levels. You will initiate contact with players via phone, email and chat in order to increase their lifetime value. You will complete direct pro-active retention activities for potential, active or dormant VIP players thus increasing Company revenues such as offering players special promotions and support to encourage product usage and increase player spend. You will need to meet pre determined weekly, monthly and quarterly targets.
You will have high levels of interpersonal skills and ability to quickly build a rapport with players. You will be confident, articulate and tenacious communication style - both on the phone and in written format. You will have a good understanding of VIP expectations and the ability to deliver a first class VIP service. You will have experience in working within an on-line Sales and/or Customer Services environment. You must be able to work flexible hours as shift working is a key part of the role. Salary 18k plus bonus for OTE of 25k |
