Technical Account Manager (German)
Customer Service and Call Centre
RecruitGibraltar are currently recruiting for a Technical Account Manager (German) to join an ambitious online software company with an excellent reputation in its field of expertise. They are a forward thinking Company and seek employees who have the same drive and motivation in their chosen career. Their desire to be a market leader means that all aspects of their business model are managed with a view to being the best and providing an outstanding working environment for their staff in all their locations.
What will you do as a Technical Account Manager (German)?
The Technical Account Manager will provide both proactive communication and reactive service to software customers. They will build and maintain a relationship with their customers and gather information on accounts to provide the best possible service and liaison to other departments to find solutions.He/she will manage multiple clients and understand the customer strategy and plan regarding Enterprise Software and how services and solutions can be optimized and improved from a service delivery perspective.
Act as a point of contact for customer inquiries
Meet assigned goals to include: researching information pertinent to accounts, developing action plans, engaging customers to “Fan” level
Keep customer updated with timely and frequent information about progress towards resolving issue or product updates to improve the overall customer experience
Interact with various internal teams (Support Renewals, Marketing, Support Delivery, Product Management, Educational and Professional Services) and educate customer
Maintain client database by reconciling and updating customer information in internal systems
Take ownership of accounts assigned with minimal supervision
What do you know that makes you a great Technical Account Manager (German)?
Customer care, Account Management, Quality Assurance or IT (Problem-solving, analyzing information, multi-tasking) or any related field
Bilingual English and German at a professional level
Solid work-related experience in customer relationship position or similar
Proven ability to thrive and deliver results working independently
Ability to multi-task and drive outstanding items to completion
Ability to navigate multiple screens of internal tools
Strong focus on problem-solving and addressing issues proactively
Working knowledge of Microsoft Excel and other MS Office applications
Salary circa €22k based on experience, an excellent relocation package and private healthcare.