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RecruitGibraltar are currently recruiting for an IT Support Engineer to join a successful and diverse gaming operation with online betting and gaming websites. Due to their continued success and expansion, our client is on the lookout for enthusiastic, innovative and dedicated people who want to begin or continue their career in the online gaming industry. In return our client offers a diverse and exciting working environment and comprehensive training and support that actively encourages their people to develop and work up the organizational structure. In addition, an excellent benefit package is on offer that rewards their employees for their loyalty and hard work.

What is the plan for the IT Support Engineer role?

This is a primarily hands-on position, where the main responsibilities include covering technical shift duties and procedures, and providing technical help desk services to all departments.

What will you do as a IT Support Engineer?

 Responsible for covering technical shift duties 24/7 and giving answers / solutions to any problems, which may occur during the shift.
 Providing technical assistance to other departments.
 1st and 2nd Line Support to 500+ users (remote and local).
 Supporting Microsoft Office Suites and providing ad-hoc training when required.
 Supporting internal CRM applications and internal bespoke software systems.
 Account and profile creation for new users using Active Directory.
 Data management and monitoring on servers.
 Hardware and software upgrades.
 PC configuration/installation and troubleshooting.
 PC imaging.
 Server rack mounting and installation.

The team is required to work a variety of shifts (24/7) with 2 days off, which may be split.

What do you know that makes you a great IT Support Engineer?

Must have/Essential Skills:

 2 years of relevant hands-on experience in a similar role.
 Windows 7 / Windows 10.
 Familiarity with Windows 2008/2012 Server technology (ideally large user environment 500+).
 Microsoft Office 2016.
 Microsoft Outlook 2016.
 NetBackup or Backup methodologies.
 Familiarity with Exchange 2010 Server.
 Active Directory Services.
 TCP/IP and general basic WAN/LAN troubleshooting capabilities.

Nice to have/ Desirable:

 MS Qualifications.
 Experience of working shifts.
 Group Policies an advantage.

Salary £25k - 27k based on experience with bonus & an excellent relocation and benefits package.