Gaming Operations Executive

Online Gaming - Customer Service and Call Centre

Gibraltar

RecruitGibraltar are currently helping our client who is a long established and reputable gaming company who offer long term career growth, excellent salary, relocation assistance, and a rewarding working environment where you can make a real impact. They are looking for a Gaming Operations Executive.

What is the plan for the Gaming Operations Executive role?

The Gaming Operations Executive will assist the Gaming Operations Manager will all aspects of operational activity, overseeing the performance of the digital Gaming performance across the Games brands. Acting as the hub of all internal activity in bringing Promotions, Games Delivery and Customer Service together through communication of the customer experience from end to end.

What will you do as a Gaming Operations Executive?

Offering operational support to the promotions team in terms of bonus template builds and financial KPI reporting
Regular KPI reporting
Identify and automate manual process to increase operational efficiency and improve customer experience
Detect and prevent bonus abuse and optimise promotions ROI
Work closely with Customer Service & Analytics team to identify and fix customer journeys and reduce contact-drivers
Encourages communication and collaboration across the business, team and stakeholders in order to build strong relationships and develop cross functional working
Ensuring second line support to the customer services team on operational escalations is being provided in a timely fashion
Monitoring and reviewing the products across all channels to ensure the best possible customer experience
Conducting and maintaining thorough competitor analysis (product/promotions/marketing activity) and recommending/ suggesting areas for improvement in order to ensure we offer a market leading product
Interaction with other business areas to provide information, support and assistance as required

What do you know that makes you a great Gaming Operations Executive?

Previous online gaming experience
Strong customer-experience and product vision
Strong knowledge and understanding of the Casino industry and major competitors
Experience in a multi-brand, international business
Experience of working in a complex/dynamic fast paced environment is essential
KPI, customer and results-oriented individual

Salary based on experience with bonus, an excellent relocation package and private healthcare.

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