French speaking Customer Service Executive

Customer Service and Call Centre - Online Gaming

Gibraltar

RecruitGibraltar are currently helping our client one of the best known and highly regarded companies within the online gaming industry to find a French speaking Customer Service Executive. You will provide excellent customer service through Chat, e-mail and telephone.

What will you do as a French speaking Customer Service Executive?

Answer phones chats and emails to customers accurately and exceeding their expectations within the target timescales.
Provide excellent customer service across all products in an expedient manner
Identify, research, and resolve customer issues using the various websites available.
Be self-motivated use own initiative to be able to utilize internet and other freely available resources to improve knowledge and help customers.
Work as part of a team to improve the overall performance of the contact centre
Provide all CSR duties in French
Evaluate and test relevant language websites making sure they are competitive in the marketplace


What do you know that makes you a great French speaking Customer Service Executive?

Previous experience in customer service ideally in an office environment
Fluent French speaking and writing
Basic reading, writing, and arithmetic skills required.
Computer literate with the ability to learn customer service software applications.
Duties require professional verbal and written communication skills
Duties require professional verbal and written communication skills in both native language and English
Computer literate with the ability to learn customer service software applications.

Salary circa 17k - 18k per year plus relocation and benefits package

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