Account Manager

Sales or Telesales - Customer Service and Call Centre

Gibraltar

RecruitGibraltar are currently helping our client who is an innovative ecommerce company who has a great opportunity for an Account Manager to join this high performance team. The company is a progressive and ambitious company who has a policy of promoting from within and has a dedication to professional training and progression. They have over 30 years’ experience in developing services to the online industry, and offer a unique state of the art technological platform with a complete solution for web solutions.

As the Account Manager you will partner with and ensure the long-term success of the clients with the following responsibilities:

• Operate as the lead point of contact for any and all matters specific to our clients
• Ensure the timely and successful delivery of our solutions according to merchant needs and manage their expectations
• Build and maintain strong, long-lasting customer relationships
• Forecast and track key account metrics
• Identify and grow opportunities within territory and collaborate with sales teams to ensure growth attainment
• Assist with high severity requests or issue escalations as needed

Experience:

• 2+ years of account management / customer service or other relevant experience in the Finance/Online Gaming/Banking sector
• A demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization
• Experience in delivering client-focused solutions based on customer needs
• Proven ability to manage multiple projects at a time while paying strict attention to detail
• Excellent organisational, listening, negotiation and presentation skills
• Excellent verbal and written communications skills
• BA/BS degree or equivalent
• an open and bright personality that strives to achieve best results
• being a people person

You must live locally

Salary 18k – 20k based on experience

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